FAQs

Answer：You are welcomed to visit us and our factory at your convenience. We can pick you up at Guangzhou Baiyun airport or railway station and bring you to our factory. Let us know your schedule in details so we can arrange everything for you. Normally you need 2 days for an adequate visit to our factory.

Answer:  If you are qualified, you may apply for a dealership. We choose reliable partners for a long term business cooperation.

Answer：Packing: protective packaging with wooden crates and iron frame for each integrated assembled unit of the equipment before shipment. currency:US Dollars. Shipping terms: FOB Guangzhou or FOB shenzhen. Payment terms: 30% down payment by T/T and 70% payment by T/T before shipment.

Answer: Normally 45-110days after your payment (15-45 days for manufacturing, 15 - 45 days for sea shipment and delivery).

Answer: Some machines will come with some free spare parts. We also advise you purchase some wearing parts with the machines together to stock for urgent replacement, we can send you recommended parts list.

Answer：1. Above 20 years’ experience of designing, manufacturing and exporting of the edible oil pretreating machinery.<br />2.We have cooperation and delivery cases with globally renowned enterprises such as Desmet, Lurgi, Andreotti Impianti of Italy, and Crown Friendship. Additionally, we have worked with leading domestic seed oil enterprises, including Yihai Kerry, Cargill, Bunge, Louis Dreyfus, Noble Group, COFCO, China Grain Reserves Group, Jiusan Group, and Luhua. Our advanced technology and reliable equipment operation have been well - proven through these partnerships.<br />3.Our equipment has a large production capacity. Our self-developed star products such as the 500TPD fully automatic hydraulic flaking mill, 1500TPD double deck crusher, 12000TPD multi rotary screener and 3000TPD soybean conditioner have leading single-machine production capacity at domestic and abroad, with technical indicators exceeding international advanced levels.<br />4.We have passed the ISO9001:2015 quality management system certification, been awarded the title of national high-tech enterprise, and hold multiple invention patents, design patents and utility model patents. All provided equipment has obtained international certifications such as CE, UL, EAC and ISO, ensuring the safety and reliability of exported equipment.

Answer: Very easy. Let us know your idea about the capacity or budget, you will also be asked some easy questions, then we can recommend you good models according to the information.

Answer：Our company offer 12 months warranty since goods arrival at destination. If there is any quality problem which caused by material or workmanship fault during the warranty period, please contact us directly and we'll supply free spare parts for replacement.

Answer: The quality problem which caused by material or workmanship fault will be covered by warranty. The wearing parts and electric device are not included in warranty range. Any troubles and damages that caused by misplacement, misuse, improper operation, poor maintenance and non-compliance with seller’s instructions will however be excluded from the guarantee.

Answer: Our usual price is based on FOB Guangzhou or FOB shenzhen. If you request CIF price including freight cost, please let us know the discharging port, we will quote freight cost according to the machine model and shipping size.

Answer: The prices for machines and installation are quoted separately. The price of machines does not include the installation cost.

Answer: Yes. We can send engineers to guide your local workers to install and debug the machines. The engineers will guide you install the machines, test and commissioning, as well as train your technicians on how to operate, maintain and repair the machines.

Answer：Here are the charges of installation services might be incurred:
1. Visa fee for engineers.
2. Traveling cost of round-trip tickets for our engineers from/to your country.
3. Lodging: the local accommodation and also ensure engineers’ safety in your country.
4. Subsidy for engineers.
5. Cost for local workers and Chinese interpreter.

Answer：You can employ some local people or technician to work with our engineers together during installation. After installation, some of them could be trained as operator or technician to work for you.

Answer：We will send English manuals with the machines, we will also train your own technicians. If there is still doubts during operation, you can contact us directly with your questions.

Answer：The prices are different for different models with different configurations. If you want to know more details, please send us messages right now.

Answer：Yes, we have strong developing team. The products can be made according to your request.

Answer: Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.

Answer: Our factory has a processing workshop of over 13,000 square meters and employs more than 60 people, including 10 R&D personnel, a sales and service team of 10 people, and approximately 40 skilled workers. The company was founded in 2003 and has over 22 years of experience in the whole line of oil pre-treatment equipment. We have deep cooperation with leading enterprises in the industry, such as Crown Friendship and COFCO Group. So far, we have delivered to more than 30 enterprises in over 50 countries.